At Gess & Kom, we are dedicated to creating exceptional quality shoes. Our products undergo more than 130 manual procedures, supervised by skilled artisans.

We use a combination of hand-crafted techniques and hand-operated machines to create our shoes. Each shoe takes between one and two weeks to complete, as we believe in taking the necessary time to ensure the longevity and quality of our products.

If the shoe size you have ordered is available in our warehouse, we will ship your order within 2 to 4 working days. We take great care in packaging and shipping your order to ensure that it arrives quickly and safely.

If the shoe size you have ordered is not available in our warehouse, we will manufacture the shoes specifically for you. As our shoes are handcrafted with care, the manufacturing process will take approximately 6 to 10 working days. Once your custom shoes are ready, they will be shipped to you within an additional 2 to 4 working days. We appreciate your understanding of the time required to create these unique, custom-made products.

We will keep you informed of the progress of your order and provide tracking information once your shoes have been shipped. If you have any questions or concerns about your order, please do not hesitate to contact our customer support team.

We are here to assist you and ensure a seamless shopping experience.

Full-grain leather refers to the highest quality of leather available, in which the hide has not been artificially corrected during the tanning process. This is important because it preserves the leather's natural state and integrity.

The densest fibers are found in the outermost layer of the skin, which is retained in full-grain leather. This results in enhanced adaptability, flexibility, breathability, and durability.

Full-grain leather is distinct because of the visible pores that give it a natural appearance. It is easier to care for, as it readily absorbs conditioning treatments.

As full-grain leather ages, it develops a unique patina, enhancing its beauty and character. Unlike other types of leather, it does not peel or crack over time, making it the best choice for long-lasting products.

Choosing full-grain leather products ensures that you are investing in high-quality items that are built to last. The superior durability and timeless appeal of full-grain leather make it an excellent choice for footwear, accessories, and other leather goods. By opting for full-grain leather, you can enjoy the benefits of a material that will age gracefully, providing lasting value and style.

We provide a one-year warranty against any manufacturing or design defects. This warranty ensures that you receive a high-quality product that meets our standards.

Please note that the warranty does not cover damage resulting from misuse or improper care.

We are always here to help you with any issues that may arise outside of the warranty coverage. Our customer service team is dedicated to assisting you in finding the best solution for your situation.

Please do not hesitate to contact our customer support for guidance and help.

If you have any questions or need assistance with a warranty claim, you can reach out to our customer support team through various channels, including email, phone, live chat on our website, or WhatsApp. We are committed to providing exceptional customer service and will work diligently to address your concerns and ensure your satisfaction.

• Address: 4950 Hedge Street, Newark, New Jersey, NJ, 07102
• Phone Number: +1 315 210 8556
• Email:support@guessandkom.com

At Guess&Kom, we are dedicated to providing exceptional quality and service to our customers. Our shipping policies are designed to ensure that you receive your order as quickly and efficiently as possible.

• In-stock items: If the shoe size you have ordered is available in our warehouse, we will ship your order within 2 to 4 working days.

• Custom-made items: If the shoe size you have ordered is not available in our warehouse, we will manufacture the shoes specifically for you. The manufacturing process takes approximately 6 to 10 working days. Once your custom shoes are ready, they will be shipped to you within an additional 2 to 4 working days.

Please note that our skilled artisans handcraft all of our shoes, ensuring the highest quality and attention to detail. We appreciate your understanding of the time required to create these unique, custom-made products.

We will keep you informed of the progress of your order and provide tracking information once your shoes have been shipped. To check the status of your order, use the "Order Tracking" feature provided by the courier and available in the Reserved Area. This can only be done after the products have been shipped.

Order Tracking link

We offer flat-rate shipping for various countries, as well as free shipping on orders over $300.

Shipping times range from 2 to 14 business days, depending on the destination country and whether the product is in stock or custom-made.

For detailed information on shipping costs and availability for specific countries, please refer to our shipping policy.

You have the option to return your product within 30 days of receiving your order, provided that the products are not worn or damaged. In case you need to exchange a product (due to an incorrect order or damaged product), we will send you the replacement and take back the original item.

For more information on returns or exchanges, please visit our Return, Refund & Exchange Policy page.

At Guess&Kom, we strive to provide the best possible customer experience. If you need to return, refund, or exchange a product, simply follow the steps below:

Verify your product: Ensure that the product you wish to return is in its original packaging, unworn, and with tags still attached. You have 30 days from the delivery date to return the item.

Complete the return request form: Visit our Return Request page by clicking here. Enter your order number, email address, the type of return (exchange or refund), and provide a reason for the return to help us improve our quality processes.

Wait for our response: Once we receive your return request and the returned item passes quality control, we will contact you to let you know that your exchange or refund has been processed.

For refunds, please note that the refund will be issued to your original payment method within 5-7 business days, depending on your financial institution.

If you have any questions or concerns about our return, refund, and exchange process, please do not hesitate to contact our customer support team through any of the following methods:

• WhatsApp
• Website Live Chat
• Email: support@guessandkom.com

We are dedicated to providing exceptional customer service and ensuring your satisfaction with every Guess&Kom purchase.

Tracking your order is easy with Guess&Kom. Once your order has been shipped, we will provide you with tracking information. To track your order, simply visit our Order Tracking page at https://guessandkom.com/pages/order-tracking and enter your order number and email address. You'll be able to see the progress of your shipment and estimated delivery date.

Please note that the "Order Tracking" feature will only be available after your products have been shipped. If you have any questions or concerns about your order,

please do not hesitate to contact our customer support team for assistance.

At Guess&Kom, we offer a variety of payment options to make your shopping experience as convenient as possible. You can pay for your order using any of the following methods:

PayPal - VISA - MasterCard - Maestro - American Express - Discover - Diners Club Shop Pay - Google Pay

We strive to provide a seamless and secure shopping experience for all our customers. If you have any questions or concerns about our payment methods, please do not hesitate to contact our customer support team.

At Gess & Kom, we understand the importance of finding the perfect fit for your feet. If you're unsure about your shoe size, follow our step-by-step guide below to determine your exact size. Plus, with free shipping and returns, along with a 30-day hassle-free return policy, there's no risk in finding your perfect pair.

1 Prepare:

• Stand in your socks against a wall on a sheet of cardboard or paper.
• Ensure your heel is pressed firmly against the wall and your foot is flat on the paper.

2 Measure:

• Draw a line in front of the end of your big toe.
• Measure the distance (in cm) between the edge of the paper and the line, rounding up to the nearest millimeter.

3Consult our size chart:

• Refer to our size chart to find your corresponding shoe size based on your measurement.
  
  Size Table link

4 Expert advice:

If you need additional guidance or have any concerns, our experts are here to help you choose the perfect shoe for your body type and specific needs.

Don't worry if you're still unsure about your size – our specialized team is available to help you immediately. Simply contact us, and we'll take care of everything for you. We hope these instructions make your shopping experience at Gess & Kom even more enjoyable. If you have any questions or need assistance, please do not hesitate to reach out to our customer support team. Happy shopping!