RETURNS, REFUND & EXCHANGES POLICY

Was there a mistake? We apologize for that. Don’t worry. You only need to fill out the form below to start a free return, refund or exchange. we will send you the new product and take back the first one. You will not have to go anywhere.

Return Request: Click Here

Please enter your order number, your mail, the type of return (if it's an exchange or a refund), and finally add pictures of the product and its packaging. This form will help us to treat your request as soon as possible. 

All shoes that are customized on the "Design 3D" platform are final sale products. If you are unsure about your size, contact us and we will help you (see contact info paragraph 4).

Return or Exchange 


Returned products must be in unworn condition : 


  • 1  Verify your product.

    • Products being returned must be in their original packaging and unworn with tags still on. You have 14 days after the delivery date to return the item.



  • 2  Complete the form.

    • Please indicate your order/invoice, the product you are returning, the type of your return if it’s for an exchange or a refund, and specify the reason behind this request to help us improve our quality process and offer you the best consumer experience with us. 




  • 3 You’ll be contacted.

    • We'll get in touch with you as soon as the return form reaches us and has passed quality control. We will contact you to let you know that your exchange or refund has been processed.

    Refund Policy : 

     

    1. Refund Eligibility:

    Customers have the right to request a refund from the date of order payment until 14 days after receiving the order and If the product does not match your order or if the product is damaged. This 14-day window provides ample time for you to assess your purchase and decide if a refund is necessary.

    1. Initiating a Refund:

    To begin the refund process, please follow our Return, Refund, and Exchange Policy guidelines. Complete the return request form at the link below:

    Form Link:

         Return Request: Click Here

    Make sure to include your order number, email, and select "refund" as the return type. Attach pictures of the product and its packaging to help us process your request efficiently.

    1. Processing Your Refund:

    Upon receiving your refund request and the returned item, we will assess the product's condition. If it meets our quality control standards, we will process your refund. The refund will be issued to your original payment method within 5-7 business days, depending on your financial institution.

    1. Contact Information:

    If you have any questions or concerns about our Refund Policy, please do not hesitate to contact our customer support team through any of the following methods:

    • WhatsApp
    • Website Live Chat
    • Submit a return request using the form available at the footer of our website or by clicking directly on the link below (Highly recommended) 
    • Email: support@guessandkom.com (Recommended)

      Return Request: Click Here

     

    As we strive for your complete satisfaction with our products, we encourage thoughtful consideration before making a purchase. To align with our commitment to environmental responsibility and cost-effectiveness, we discourage excessive returns. We warmly welcome any questions or concerns you may have before placing an order, as our aim is to assist you in making informed decisions and fostering a positive shopping experience.

    We are dedicated to providing exceptional customer service and ensuring your satisfaction with every Gess & Kom purchase.